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Standardize conversation labels

Labels help teams classify conversations consistently for triage, reporting, and automation.

Create your label taxonomy​

Before adding labels, define a simple naming system your team can follow.

Good examples:

  • billing
  • refund_request
  • vip
  • bug_report

Add a label​

  1. Open Settings → Labels.
  2. Select Add label.
  3. Enter a label name and short description.
  4. Pick a color that is easy to distinguish.
  5. Save and start applying the label in conversations.

Keep labels useful over time​

  • Avoid duplicate meanings across multiple labels.
  • Merge or remove labels that are rarely used.
  • Keep names short and consistent.
  • Review top labels monthly with support leads.

Note: A smaller, well-governed label set is easier to search, report on, and automate.

📷 Image (optional): Labels settings table and add dialog
Why: Shows where labels are created and managed, including color and description fields.
File: docs/images/labels-settings-table-dialog.png
AI prompt: "Clean product documentation screenshot of OXVO Settings Labels page with table columns for Name, Description, Color and an open Add Label dialog containing label name, description, and color picker; modern SaaS interface, neutral gray tones with one primary accent, high readability, OXVO branding only, synthetic label names, 1600x1000."