Work conversations in Inbox view
Run daily queue operations with clear handling, collaboration, and handoff routines.
Understand the conversation lifecycle
Use consistent status and assignment transitions from intake through resolution.
Standardize conversation labels
Classify conversations consistently for triage, reporting, and automation.
Use macros for faster, consistent replies
Standardize recurring responses and reduce repetitive manual work in the Inbox.
Use canned responses for fast, consistent replies
Save reusable response snippets so agents can answer common questions quickly and consistently.
Automate conversation workflows with rules
Create event-based automation rules to assign ownership, apply labels, and update conversations automatically.