📄️ Work conversations in Inbox view
Run daily queue operations with clear handling, collaboration, and handoff routines.
📄️ Understand the conversation lifecycle
Use consistent status and assignment transitions from intake through resolution.
📄️ Standardize conversation labels
Classify conversations consistently for triage, reporting, and automation.
📄️ Use macros for faster, consistent replies
Standardize recurring responses and reduce repetitive manual work in the Inbox.
📄️ Use canned responses for fast, consistent replies
Save reusable response snippets so agents can answer common questions quickly and consistently.
📄️ Automate conversation workflows with rules
Create event-based automation rules to assign ownership, apply labels, and update conversations automatically.