AI in OXVO
OXVO includes AI-assisted workflows across messaging and Sessions, with feature availability based on enabled features and plan.
Where to find it
Open OXVO Assistant for assistant, data, and tool configuration.
Open Session Replay for AI insights related to session behavior.
When to use it
Use AI when you need faster drafting, more consistent support responses, and easier knowledge retrieval at scale.
AI areas in OXVO
Agent-Facing Writing Assistance
In conversation composition workflows, AI can support:
- Reply suggestions
- Summaries
- Grammar and spelling fixes
- Tone and style rewrites
OXVO Assistant Configuration
From OXVO Assistant settings, admins can configure:
- Model selection for editor, assistant, and copilot features
- Feature toggles such as label suggestion, help center search indexing, and audio transcription
Sessions AI Insights
In OXVO Sessions, AI Insights appears as a dedicated navigation item for behavior-focused workflows.
Recommended enablement sequence
- Enable one low-risk feature first (for example, writing improvement).
- Define quality and policy expectations for agents.
- Roll out label suggestion and indexing features.
- Monitor output quality and adjust model settings.
Governance recommendations
- Require human review before sending AI-generated replies.
- Track where AI is used for transparency.
- Keep sensitive data out of prompts unless explicitly approved by policy.
Note: Some AI features may not be visible until they are enabled for your workspace.
📷 Image (optional): AI Settings And Feature Toggles
Why: Shows where model choices and feature toggles are controlled by admins.
File:docs/images/ai-settings-and-feature-toggles.png
AI prompt: "Clean product documentation screenshot of OXVO Assistant settings, tabs for Model Configuration and Features, toggles for Label Suggestion, Help Center Search Indexing, Audio Transcription, modern SaaS interface with neutral gray palette and primary accent, no third-party logos, synthetic values only, 1600x1000."