Run the workspace operations checklist
Use this checklist to keep OXVO stable after launch.
Daily
- Check unattended and SLA-risk queues.
- Verify webhook/integration health for critical flows (Open Developer Webhooks).
- Review high-severity alerts in OXVO Sessions (Open Alerts).
Weekly
- Audit top automation rules and macro usage.
- Review unresolved conversations and repeated tags.
- Spot-check replay quality for recent major releases.
Monthly
- Audit user roles and admin grants.
- Rotate integration tokens where policy requires.
- Review data retention and masking settings.
- Remove stale inboxes, tags, and disabled connectors.
Use these pages during monthly review:
- Developer logs: Open Developer Logs
- Sessions activity: Open Sessions Activity
Change Management
Before major workflow changes:
- Test in staging.
- Roll out to one team.
- Observe for one week.
- Expand rollout.
Incident Readiness
Maintain:
- Named owners for support, product, and platform.
- Standard incident tags.
- A shared root-cause template linking conversation + replay + event evidence.