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Developer bots

Developer bots let teams automate support workflows with controlled outbound logic.

Where to find it​

Open Settings → Developer → Bots, or use the direct link.

Open directly: Open Developer Bots

When to use bots​

Use bots for structured automations such as:

  • Handoff orchestration
  • Enrichment from external systems
  • Rule-based response actions
  • Workflow control for specific inboxes

Create a bot​

  1. Open the Developer bots page.
  2. Select Add bot.
  3. Provide bot name, description, and webhook endpoint URL.
  4. Optionally upload an avatar.
  5. Optionally assign one or more inboxes.
  6. Save and securely store the generated access token.

Access token handling​

  • Keep tokens server-side only.
  • Rotate tokens immediately after exposure.
  • Restrict token access to integration owners.

Warning: Never embed bot tokens in browser code or public repositories.

Developer bot creation flow