OXVO Documentation

OXVO is a unified platform for customer support and product experience teams, combining Inbox operations, Sessions analysis, AI workflows, and integrations.

Use these guides to launch faster, run daily operations confidently, and scale with clear governance.

Choose your path

Admins

• Quickstart
• Create your workspace baseline
• Permissions & roles

Support teams

• Work the Inbox
• Labels
• Macros
• SLA policies

Product and engineering

• Sessions overview
• Install capture
• Live assist
• Dashboards, alerts & events

Security and compliance

• Authentication & access
• Data & compliance
• Sessions privacy controls

Developers

• Developer API guide
• Developer webhooks
• Developer bots
• Messenger SDK
• Sessions SDK (placeholder)
• OpenAPI Reference (Swagger)

Browse by product area

• Getting started
• Inbox & conversations
• Customers & data
• Routing & SLAs
• Sessions
• AI
• Integrations
• Workspace administration
• Security & compliance
• Developers
• SDK
• Troubleshooting
• Glossary

API reference

• OpenAPI Reference (Swagger): /api
• Developer API guide

📷 Image (optional): OXVO docs role-based entry map
Why: Helps first-time users choose the right documentation path by role and immediate goal.
File: docs/images/docs-home-role-based-paths.png
AI prompt: "Clean documentation-style information architecture graphic for OXVO showing role entry points (Admins, Support teams, Product and engineering, Security and compliance, Developers) and product-area sections (Inbox, Sessions, AI, Integrations, Workspace, Security); modern SaaS design, neutral colors with primary accent, crisp typography, OXVO branding only, 1600x1000."